At the toast master’s conference, A presenter talked about resolving conflicts. He does it professionally. I had his name but I spelled it so badly that I couldn’t tell what it is.

• There things we learn in Toast Masters that transfer to the professional stage
• The professional stage is every time you meet someone.
• Transitions in a speech are always important because it lets you know what to do next.
• When someone gets in your face. Ask them a question where they answer a yes. Then listen to their answer to see where they’re coming from.
• One we think we know everything, progress ceases.
• In conflict resolution, you need to determine how they are feeling.
• Conflict transportation: needs to be willing to hold someone else barf bag (let them pour out their vile of anger.
• In a project when a member is angry, it shows they care about the results.
• When an angry person confronts you, grow do you respond? The recipient asks’ what’s going on? So they can communicate. Listen what they are saying, thinking and feeling.
• Instinct, intuition, and intellect; Instinet for survival are for success intuition is for what you yourself know what is true in the soul of you.
• When creating a connection, you have your stories.
• Nervousness to go on the stage is caused by you focusing on self. If you focus on helping your audience you can’t be nervous. What are you bringing to them or can help him?

More will be coming next week