How to set yourself up for raises at work:

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I watched an online presentation by a guy named Allen Card about job searching and how to be recognized for positive contribution at work. Here are some of the notes I took.

–        Go to Alen’s web site: arlencard.com/subscribe

–        Need to live up to your promises.

–        Keep adding unexpected value to your current job.

–        Hot new ideas are not just from management.

–        Don’t come and do just what is required.

–        3 to 5 times throughout the year provide ideas to help the company

–        a. create new products for company

–        b. innovate by improving current processes

–        c. Contribute intangibles. bring in treats or build others

–        d. Thrill a customer with your service.

–        Even if management likes 2 of 15 ideas, they remember the two things.

–        Provide emotionally appealing benefits.

–        Book: indispensable by Monday.

–        Book: pitch anything. An innovative method for presenting, persuading, and winning the deal. By Oren Klaff

On a side note here are some ideas that I thought would be good suggestions for a web hosting company I was hoping to do customer support at. I heard that near Christmas their call center gets slow so I thought these ideas might be good to use employees who are not on the phones in a positive way.

  1. Send a query out to customers and see if any want to volunteer for a review of their web site. Then technical support would look at the site and see how they could maximize SEO (search engine optimization) or settings and such just as an activity for customer support during a slow time of the year and as a result give a free benefit to customers. Maybe even have it as a drawing of customers who are the highest in bringing new customers to blue host. It gives customer support a chance to increase their skills.
  2. Slow times are also a good time for retraining of engineers who may not be as effective on the phones as the star performers. Have the star performers mentor and listen to the calls of the low performance reps.
  3. There are a lot of places on the internet who will ask support questions to people who subscribe to a site and is not the support site of the web host. Have an un-busy customer support rep. seeks out these sites and give anonymous suggestions that can help a customer.

Many of you are top performers at your job or you have been recognized or awarded for some positive contribution to your employer. Would you take a moment and tells us how you stood out or what you did that helped your company. Let us learn from you.

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