I acquired a new experience, this month, in trying to be a salesperson over the phone. I’m selling a service that people already have in their homes. It is my goal to convince them to choose my company’s product over what they currently have. During training, I was given a list of some of the most popular rebuttals a customer may give to avoid buying a new product. The customer may have several possible responses. I share these for all those aspiring sales people out there. Or if you receive a sales call and you have one of these responses response . You can see how a salesperson may respond.

I am happy with what I have:

–        Ask them what they like about their current service. Then ask them that if they could change anything about their current company, what would they have different? Note the things they don’t like. These will be there hot spots. These hot spots can provide an opportunity for you to give them a chance to consider an alternative.

–        If it looks like that your service provides the same options as their current service, but at a better price than let them know.

I’m not interested:

–        You are not interested in saving money?

–        What if I could give you the same services at a better price?

Are you trying to sell me something?

–        I’m not trying to sell you something that you don’t already have. We are offering an alternative price and additional materials.

Some of my blog readers may already have some sales experience. Please feel free to share your hints of salesmanship in this particular blog. Share with us:

1. How to convince the customer to consider your product or

2. Just general suggestions on salesmanship.

Thanks